Utility Billing Contacts

The Utility Billing Division of the Finance Department is responsible for producing billing statements, answering customer inquires, and collecting payments for water, sanitary sewer, trash, stormwater, and other miscellaneous services provided by the City. The division is responsible for reading, installing, and servicing water meters.

Customer Service Representatives are available during regular business hours to accept payments, answer questions about your account, as well as process requests for turn-ons, disconnections, or transfers.

The Utility Billing Division also sells parking permits for the downtown 10-hour public parking lots, as well as bus passes.

Customer Service Office:

City Hall
Second Floor
6 East 6th Street
Lawrence, KS


8 a.m. - 5 p.m. Monday - Friday (excluding holidays)

Mailing Address -
Bill Payment or Customer Service

City of Lawrence
P.O. Box 1757
Lawrence, KS 66044-8757

Email Address -
Customer Service


Lawrence Utility Phone Numbers

Billing questions

(785) 832-7878

Non-bill related questions or problems


(785) 832-7800

Sanitary Sewer

(785) 832-7800


(785) 832-3022


(785) 832-3123

Recycling and Hazardous Waste

(785) 832-3030

After-hours/weekend water emergency

(785) 832-7800

Fax Number

(785) 832-3231