The Complaint Process

Due to the ongoing winter storm, City facilities, including City Hall and all Parks, Recreation and Culture facilities, will be closed on Tuesday, Feb. 18. This is due to the forecasted winter storm resulting in dangerous travel conditions.

Read the news release for full details >>

This information is intended as a summary of the way a complaint is processed. If you have any questions, please contact the Human Relations Division at Phone: (785) 832-3310, Fax (785) 832-6198 or Email: humanrelations@lawrenceks.org or visit us at the Lawrence Municipal Court offices at City Hall.

View the Complaint Processing Procedure Flowchart

  1. Filing a Complaint
  2. The Investigation
  3. Conciliation
  4. Determination and Notification
  5. The Public Hearing