Lawrence H2O Smart

Looking to pay your water bill or view your water usage? Visit the City of Lawrence Customer Portal to pay your bill, view water usage and start, stop and restore services.

The City of Lawrence is upgrading water meters across town to smart meters, which will benefit customers and improve utility operations. The new smart meters will give Lawrence new tools and information to help you be more water-efficient in your home and business. It is also a cost-savings program that will send your water use directly to the City, reducing manual meter reading and providing proactive leak detection to help catch wasteful water leaks.

Program Benefits

Reduced Operational Costs

  • Eliminates the need for manual meter reads, saving time and money.
  • Streamlines the billing process using the latest data management technology.

Improved Customer Service

  • Provides you with detailed water usage data.
  • Ensures accurate billing.

Reduced Environmental Impacts

  • Eliminates the need for vehicles to read meters or to start and stop water service.
  • Alerts City staff of possible leaks in the system, improving response time and reducing water waste.

Health & Safety

The FCC, American Cancer Society and the World Health Organization have published research studies indicating there is NO EVIDENCE that smart meters pose a health risk due to exposure from radio frequency.

The smart water meters being installed in Lawrence only transmit periodically, which greatly reduces the amount of radio frequency exposure as compared to a meter that sends a constant signal.

Emission Levels Compared to Smart Meters*

Additional Health & Safety Resources

How Smart Meters Work

  1. METER UPGRADE – Each City water user will receive a smart meter upgrade. Customers will receive a letter in the mail approximately 30 days prior to the meter upgrade, and a postcard reminder approximately one week prior to the new meter installation. Certified meter installers, which will have employee badges to identify themselves, will leave a door hanger 24-48 hours in advance of the meter upgrade. Customers should expect water usage to be disabled for 30 minutes or less while the new meter is being installed. Customers will not be billed for the new meter.
  2. COMMUNICATIONS NETWORK – The new smart meters digitally record and automatically deliver meter reading information back to the City’s systems through a safe and secure signal.
  3. CITY OF LAWRENCE – The City automatically receives meter reading for billing and important alerts, which allows faster response to service disruption (i.e., water leaks) and customer inquiries.
  4. CUSTOMER ACCESS – Once the upgrades are complete, customers can view and monitor their hourly water usage and set notifications through the Customer Portal.

Frequently Asked Questions