Auto Pay

To sign up for Auto Pay, please register for an account through our customer portal at https://link-infinity.lawrenceks.org/. Through an online account you can set up and manage Auto Pay. You have the option to pay with a Visa, Discover, MasterCard, or Bank Draft.

Online Payment

You can pay your Lawrence Utility Bill online with a Visa, Discover, MasterCard, or eCheck through the customer portal at https://link-infinity.lawrenceks.org/. If you prefer not to register for an online account you can make a one-time by clicking on Pay Now.

By Telephone

You can also pay your Lawrence Utility Bill with a Visa, Discover, MasterCard, or eCheck over the telephone at: (877) 506-3115. You will be prompted for your identification number. This is the customer and account number located in the top right corner of your utility bill. Please enter your customer number first. When you are prompted to enter the number after the dash, please enter your account number. If paying with an eCheck you will be prompted for your billing zip code. This is the zip code where your utility bills are mailed.

By Mail

Utility bills can be mailed in the return envelope provided with your bill. Please be sure to include your payment coupon. All mailed utility bills are processed directly by our payment processor in St. Louis. It may take up to 3 business days to be processed.

Plan ahead if you are mailing your bill, bills are considered paid on the day they are processed, not the day they are mailed. The City of Lawrence cannot accept post-dated checks. To schedule future payments please pay online using our customer portal.

If you do not have your payment coupon, please mail payments to: P.O. Box 1757, Lawrence, KS 66044-8757

Drop Box Location

The following drop box location is available. Payments deposited in the drop box are processed by city staff, so please allow two full business days for processing.

  • East of City Hall between the Riverfront Plaza and City Hall

Note: If paying with cash, please come in person to the City of Lawrence Utility Billing Office (City Hall – 6 East 6th Street, 1st Floor), so that we may issue you a receipt. DO NOT mail cash or leave cash in the drop box.

In Person

Bills can be paid in person at the Utility Billing Service Counter in City Hall. Utility Billing is located on the first floor of City Hall, 6 East 6th Street. Hours are 8 a.m. to 5 p.m., Monday – Friday, excluding holidays.

If you pay late…

  • A two-percent late charge is applied to the account
  • Water service is subject to disconnection 20 days after the bill is due
  • Restoring service includes paying all past due bills, reconnection fees, and unpaid deposits
  • Checks returned for insufficient funds are subject to late penalties plus an additional $25 fee
  • A $25 trip charge is applied to the account if a collection related trip is made to the residence/business
  • Owners will be required to pay a deposit equal to the average of two monthly bills if their water is disconnected for non-payment two or more times in a 12-month period

Assistance

The Kansas Emergency Rental Assistance (KERA) program provides rent, utility, and internet assistance to households experiencing financial hardship as a result of the COVID pandemic. If the application is approved, the service provider receives funds directly from KERA and applies KERA funds to the applicant’s account. Approved applicants are eligible for up to 12 months of assistance. For more information on this program, please visit this site – https://kshousingcorp.org/emergency-rental-assistance/.