We understand circumstances can make it difficult to meet your monthly bills. With this in mind the City of Lawrence Utility Billing accepts requests to setup a payment arrangement.

To request a payment arrangement please complete the payment arrangement request form below. Please allow three days for the review and processing of your request. Please include a valid email address to receive a response indicating acceptance or denial of the proposed arrangement. If you have not received a confirming email prior to the scheduled disconnection, please call Utility Billing at 785-832-7878 for more information.

Monthly payment arrangement payments are due at the same time as your monthly bill due date.

Payment Arrangement Request Form

  • Submittal of this form indicates that you agree:
    • To pay future bills by the due date for the duration of the agreement.
    • If the required payment is not made in full by 5:00 pm on the monthly bill due date, your service will be disconnected without further notice.
    • If service is disconnected for non-payment, the entire account balance and reconnection fee must be paid before service is restored.
    • Only one payment arrangement request can be submitted in a 12 month time period.
    • Once a payment arrangement is broken, it is not eligible for reinstatement.
    • Submission of a Payment Arrangement Request does not guarantee approval.
    • If the account is closed prior to the terms of the payment arrangement being completed, the entire balance will be due on the final bill due date. Closed accounts not paid within 90 days of the final bill due date will be sent to debt collection agencies without further notice.