City pausing Lawrence Listens app

Maureen BradyCity, Municipal Services and Operations, Parks & Recreation, Planning & Development, Police, Solid Waste

The City of Lawrence is pausing the Lawrence Listens web and mobile application – effective as of Friday, June 17 – to revamp and improve the system to better serve our community. The pause will not affect the Lawrence Listens surveys available on the City’s website.

The City partnered with SeeClickFix in 2019 to develop the Lawrence Listens app. The intent of the program is to simplify the maintenance request process for our residents by offering one application or website for all maintenance-related needs. It also streamlines requests on the back end, routing them to the appropriate City department to handle and report back to the resident.

During the City’s first two years with the app, both staff and residents have identified areas for improvement for the program. The app will be paused to allow the City and SeeClickFix teams adequate time to implement new systems that will help achieve the desired improvements and better meet resident needs and expectations.

The Lawrence Listens pause is anticipated to last approximately nine months. During this time, the City will not be able to receive work order requests through the app; residents can send requests directly to the appropriate department:

Existing requests and those received up until Friday, June 17, will continue to be acknowledged, responded to, processed and completed as usual.

The City appreciates your patience during this work. If you have any questions or concerns, please contact Municipal Services and Operations at (785) 832-7800.

Contact: Evan Korynta, Interim Public Information Officer, Municipal Services & Operations, | 785-832-3180