Individual Inclining Block RateResidential water consumption is billed using Individual Inclining Block rates. Visit https://lawrenceks.org/utility-billing/inclining-block/ for more information..
We have launched a new billing system and customer portal. To access the new customer portal you will need your new customer number and account number to register for an online account. Please use the Account Number Lookup below.
Manage Utility Services
Pay Your Utility Bill
Pay your utility bill online with a Visa, Discover, MasterCard, or eCheck. At that site you can choose to make a one-time payment or register for an online account. The City of Lawrence uses Paymentus to process credit card payments online, as well as over the telephone. To pay with Visa, Discover or MasterCard by telephone call (877) 506-3115.
Additional payment options including Auto Bill Pay, paying by mail, at drop box locations, or in person. These payment options are ONLY for Utility Bills. Payments for Miscellaneous City invoices cannot be processed through the same payment options.
Utility Bill Estimator
Estimate your utility bill. This calculator is set up for residential customers to estimate their utility bill fees.
Low-Income Elderly Rate
The City Commission passed an amendment to the City Ordinance that allows qualified elderly residents reduced water, sanitary sewer and sanitation charges. Get more information about the Low-Income Elderly Rate program.
Under Levelized Billing, each monthly payment amount will be calculated using the rolling average of your utility bill for the most recent 12 months. For instance, this month’s payment amount would be the average bill amount of the previous 11 months, plus this month. Your payment amount would change only slightly from month to month. The 12-month rolling average guards against drastic fluctuations in your payment amount, even during high usage months. This plan is especially helpful for anyone who irrigates during the summer months. To be eligible for the budget billing, you must:
- Have had service at your current location for at least 12 months.
- Be current on your account (no past due balance).
- Sign up for Auto Pay.
PLEASE NOTE: IF YOUR ACCOUNT IS DELINQUENT OR YOU NEED TO RESTORE SERVICE, PLEASE CALL (785) 832-7878 FROM 8:00 A.M.—5:00 P.M. MONDAY THROUGH FRIDAY TO ASSURE CONTINUATION OF YOUR SERVICE OR TO RESTORE SERVICE.
*In office payments: Check, Cash, Money Order, or Credit Cards accepted!
Account Information Online
Registered customers can view information about their utility account online. If you haven't registered yet click on "Register Now" to create an account. An online account allows you pay your utility bill online with a Visa, Discover, MasterCard, or eCheck. You can set up and manage Auto Pay all online.
Account Information by Phone
Customers can obtain information about their utility account 24 hours a day , 7 days a week by calling (785) 832-7878. Using the account number located on the front of the utility bill, our customers can access current and past due balances, service disconnect dates and billing and payment history.
Utility Billing Rates
View the current rates and charges for City of Lawrence utility bills
Please contact customer service at (785) 832-7878 or email@example.com 8 am – 5 pm Monday – Friday.