Manage Utility Services

Pay Your Utility Bill

  • Pay Online

    Pay your utility bill online with a Visa, Discover, MasterCard, or eCheck. At that site you can choose to make a one-time payment or register for an online account. The City of Lawrence uses Paymentus to process credit card payments online, as well as over the telephone. To pay with Visa, Discover or MasterCard by telephone call (877) 506-3115.

  • Payment Options

    Additional payment options including Auto Bill Pay, paying by mail, at drop box locations, or in person.

Payments made through Paymentus may take up to three business days to be posted to your account. Late payment fees will be assessed on payments received after the due date.

PLEASE NOTE: IF YOUR ACCOUNT IS DELINQUENT OR YOU NEED TO RESTORE SERVICE, PLEASE CALL (785) 832-7878 FROM 8:00 A.M.—5:00 P.M. MONDAY THROUGH FRIDAY WITH YOUR PAYMENT CONFIRMATION NUMBER TO ASSURE CONTINUATION OF YOUR SERVICE OR TO RESTORE SERVICE.

*In office payments: Check, Cash, Money Order, or Credit Cards accepted!

Account Information

  • Account Information Online

    Registered customers can view information about their utility account online. If you haven’t registered yet click on “Register Now” to create an account. An online account allows you pay your utility bill online with a Visa, Discover, MasterCard, or eCheck. You can schedule future payments, as well as set up and manage Auto Pay all online. Your utility account can no longer be accessed through Citizen Access.

  • Account Information by Phone

    Customers can obtain information about their utility account 24 hours a day , 7 days a week by calling (785) 832-7878. Using the account number located on the front of the utility bill, our customers can access current and past due balances, service disconnect dates and billing and payment history.

  • e-Billing

    Existing utility customers can have their monthly utility billing statement e-mailed to them. To get signed up, visit the e-billing sign up page.

  • Account Notifications

    Sign up for enhanced communication from the City about your utility bill account.

  • Questions

    Please contact customer service at (785) 832-7878 or utilitybilling@lawrenceks.org 8 am – 5 pm Monday – Friday.