June 18, 2024
The City of Lawrence is pleased to announce several updates to our roll-off container rental program, designed to better serve our community with a streamlined process and enhanced customer satisfaction. These changes are in direct response to valuable feedback from residents and are designed to provide a more transparent and user-friendly experience.
Starting immediately, the roll-off container rental program will feature the following updates:
- Streamlined Rental Process: We have simplified the rental process to make it easier and faster for residents to obtain a roll-off container. Our updated online platform allows for quick reservations and provides all the necessary information in one convenient location.
- No “Surprise” Charges: To prevent any unexpected billing fees, charges for roll-off container rentals will now be prepaid. This change ensures that customers are fully aware of the costs associated with their rental at the time of booking, eliminating any surprises.
- Clear Pricing Information: We have updated our pricing information to make it more accessible and transparent. Residents can now view detailed pricing, including any additional fees, on our website.
- Updated Material Guidelines: Our website now includes comprehensive guidelines on accepted and prohibited materials. This ensures that residents can easily determine what can and cannot be disposed of in the roll-off containers, promoting proper waste management practices.
- Enhanced Customer Support: Our customer support team is available to assist with any questions or concerns regarding the roll-off container rental program. Residents can contact us via phone or email for prompt and helpful assistance.
“We’ve listened to our roll-off customers and their suggestions for improving the process,” says Kristy Webb, Utility Billing Manager. “With these updates, my team and I are eager to enhance the overall customer experience. We’re confident these changes will make a positive difference, and we hope that our residents share our excitement!”
Residents who want to learn more about updates to our roll-off container rental program can visit lawrenceks.org/swm/roll-offs to see available pricing, accepted materials, prohibited materials, and more.
Media Contact: Michael Leos, Communication Specialist – MSO | mleos@lawrenceks.org
About the City of Lawrence
The City of Lawrence supports an unmistakably vibrant community with innovative, equitable, transparent and responsible local government. Together, we are creating a community where everyone can enjoy life and feel at home.