MyMeter

Due to the ongoing winter storm, City facilities, including City Hall and all Parks, Recreation and Culture facilities, will be closed on Tuesday, Feb. 18. This is due to the forecasted winter storm resulting in dangerous travel conditions.

Read the news release for full details >>

Introducing the new Water Service Customer Portal – MyMeter

On May 20, 2025, the City of Lawrence launched a new utility customer portal: MyMeter. This new system provides an improved self-service experience for utility billing customers with an enhanced online customer portal better optimized for use on a smart phones and tablets.

Registering Your MyMeter Account

To access this new system, residents can register for an online account following these four steps: 

If you already have a previous utility online account:

  1. Go to: https://utilitybilling.lawrenceks.gov/ 
  2. Click on Forgot your password. 
  3. Enter your email address used for your online account. 
  4. Enter your Customer#-Account #. (Your customer # is seven digits and your account # is six digits.)
  5. An email will be sent to your email address. In the email, click on the Reset Password link. 
  6. Enter your new password, then confirm that new password (at least 10 characters, with an uppercase, a lowercase, a number, and a special character). 
  7. You will be taken to the Dashboard of the customer portal. 

If you do NOT have a previous utility online account:

  1. Go to: https://utilitybilling.lawrenceks.gov/ 
  2. Click on Create an Account. 
  3. Enter the Zip Code for your billing address (the zip code your bills are mailed to). 
  4. Enter your name exactly as it appears on your bill (view a copy of your bill to confirm). 
  5. Enter your Customer#-Account #. Your customer # is seven digits and your account # is six digits. 
  6. Enter your email address. 
  7. Choose a Password (at least 10 characters, with an uppercase, a lowercase, a number, and a special character). 
  8. Enter your Secret Answer. 
  9. Click on Create Account. 

Getting Started with MyMeter – A User Guide

  1. After logging in, you will be taken to your Dashboard, where you can view your usage, including hourly, daily, and weekly meter reads.  
  2. To view bills, manage bill delivery, and make a payment, click on Manage Accounts. 
  3. Click on Bill Delivery to enroll in Paperless billing (e-billing). 
  4. Click on Auto Pay to enroll in Auto Pay. 
  5. Click on Wallet to manage the payment methods saved to our account. 

 Creating Usage and Leak Alerts with MyMeter

  1. Navigate to Dashboard  
  2. To sign up for Leak Alerts, click on Alerts in the top right. 
  3. Scroll down to the Service section and click on Add under the Water Detection Alert. 
  4. Select the account, then enter the email address where you want alerts sent. 
  5. Then click on Save Changes. 
  6. If the system detects continuous usage or other usage trends that appear to be a leak or running toilet, an email will be sent to you. 

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