Payment Arrangement

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We understand circumstances can make it difficult to meet your monthly bills. With this in mind, payment arrangements can be made between the City of Lawrence and utility billing customers who have an outstanding balance to pay.

To qualify:
1. The customer must be two months or more past due with a past due balance of $150 or more.
2. The customer must not have had a previous payment arrangement with the City of Lawrence in the last 12 months.

To request a payment arrangement please complete the payment arrangement request form below. Payment arrangements will be set up for a maximum of three months. A payment of 50% of the total balance is required upfront before a payment arrangement will be processed.

Please allow three business days for the review and processing of your request. Please include a valid email address to receive a response indicating acceptance or denial of the proposed arrangement. If you have not received a confirming email prior to the scheduled disconnection, please call Utility Billing at 785-832-7878 for more information.

Monthly payment arrangement payments are due at the same time as your monthly bill due date.

Payment Arrangement Request Form

"*" indicates required fields

Name*
Service Address, including apartment number if there is one*
This field is hidden when viewing the form
Submittal of this form indicates that you agree:
  • A payment of 50% of total balance must be paid before payment arrangement will be processed.
  • To pay future bills by the due date for the duration of the agreement.
  • If the required payment is not made in full by 5:00 pm on the monthly bill due date, your service will be disconnected without further notice.
  • If service is disconnected for non-payment, the entire account balance and reconnection fee must be paid before service is restored.
  • Customers who have been approved for a Payment Arrangement will not be eligible for another payment arrangement until one year after their current payment arrangement has ended.
  • Once a payment arrangement is broken, it is not eligible for reinstatement.
  • Submission of a Payment Arrangement Request does not guarantee approval.
  • If the account is closed prior to the terms of the payment arrangement being completed, the entire balance will be due on the final bill due date. Closed accounts not paid within 90 days of the final bill due date will be sent to debt collection agencies without further notice.
Agreement*