To report a water or sewer emergency, or to report an illicit stormwater discharge, call 785-832-7800.

Municipal Services & Operations (formerly Public Works and Utilities) is a full-service, front-line operational department. The department provides community services in infrastructure and maintenance (facilities & structures, street and stormwater maintenance, pavement management, water treatment and distribution, wastewater collection and treatment), engineering (engineering design and technical support, stormwater, utility and traffic engineering), services (solid waste, water, wastewater, fleet management, and administrative functions). Municipal Services & Operations projects and services are vital to the growth, health, safety, comfort and quality of life for our community.

MSO Functional Organizational Chart (PDF)

All mail should be routed to:
PO Box 708
Lawrence, KS 66044-0708

MSO Customer Service windows are operating on a by-appointment-only basis. Please call or email to set up an in-person appointment with a customer service representative.

Who To Contact For:

Customer Service 785-832-7800
Water Emergency 785-832-7800
Sewer Backup/Emergency 785-832-7800
Stormwater Illicit Discharge 785-832-7800
Engineering Questions 785-832-3194
Solid Waste Customer Service 785-832-3032
Right-of-Way Application Questions 785-832-7800
Lawrence Regional Airport 785-832-7800

MSO Contacts

Leadership 785-832-7800
Melissa Sieben Director
Mike Lawless, P.E. Deputy Director
Construction Management, Engineering & Development 785-832-3194
Melinda Harger, P.E., LEED AP BD+C Assistant Director (CMED)
David Cronin, P.E. City Engineer
Andy Ensz, P.E. Engineering Program Manager
Jake Baldwin, P.E. Engineering Program Manager
Matt Bond, P.E., CFM Engineering Program Manager
Nick Hoyt, P.E. Engineering Program Manager
Leah Morris, P.E. Engineering Program Manager
Chris Rice, P.E. Senior Project Engineer
Dustin Smith, P.E. Senior Project Engineer
Kyle Gonterwitz, P.E. Senior Project Engineer
Steven Lashley, P.E. Senior Project Engineer
Anthony Shuler Project Engineer I
Steven Hallstrom Right-of-Way Program Administrator
Jillian Hager Project Coordinator for Engineering
Fred Decker Project Manager – Construction
Field Operations & Inspections 785-832-7800
Scott Fewins General Manager (FOI)
Shane Golden Manager – Field
Tim Cast Manager – Streets
Administration 785-832-7800
Angela Buzard General Manager (ADMIN)
Evan Korynta ADA Compliance Administrator
Darren Haag Asset & Innovation Manager
Environment, Health, Science & Treatment Operations 785-832-7800
Trevor Flynn Assistant Director (EHSTO)
Jonathan Gutierrez Environmental Manager
Jeff Scott Environmental Manager
Fleet & Facilities 785-832-7800
Mike Lee Buildings & Structures Manager
Robert Aaron Fleet Manager
Solid Waste 785-832-7800
Vacant General Manager (Solid Waste)
Mike Brown Operations Supervisor – Solid Waste