To report a water or sewer emergency, or to report an illicit stormwater discharge, call 785-832-7800.

Municipal Services & Operations (formerly Public Works and Utilities) is a full-service, front-line operational department. The department provides community services in infrastructure and maintenance (facilities & structures, street and stormwater maintenance, pavement management, water treatment and distribution, wastewater collection and treatment), engineering (engineering design and technical support, stormwater, utility and traffic engineering), services (solid waste, water, wastewater, fleet management, and administrative functions). Municipal Services & Operations projects and services are vital to the growth, health, safety, comfort and quality of life for our community.

Municipal Services & Operations Organizational Chart (PDF)

All mail should be routed to:
PO Box 708
Lawrence, KS 66044-0708

MSO Customer Service windows are operating on a by-appointment-only basis. Please call or email to set up an in-person appointment with a customer service representative.
CUSTOMER SERVICE
Phone 785-832-7800
Email MSO@lawrenceks.org
ENGINEER OF THE DAY
Phone 785-832-3194
Email MSO-EoD@lawrenceks.org
RIGHT-OF-WAY PERMITS
Phone ROWay Application Questions: 785-832-3123

All other ROW Questions: 785-832-7884
Email ROWpermits@lawrenceks.org