To report a water or sewer emergency, or to report an illicit stormwater discharge, call 785-832-7800.

Municipal Services & Operations (formerly Public Works and Utilities) is a full-service, front-line operational department. The department provides community services in infrastructure and maintenance (facilities & structures, street and stormwater maintenance, pavement management, water treatment and distribution, wastewater collection and treatment), engineering (engineering design and technical support, stormwater, utility and traffic engineering), services (solid waste, water, wastewater, fleet management, and administrative functions). Municipal Services & Operations projects and services are vital to the growth, health, safety, comfort and quality of life for our community.

Municipal Services & Operations Organizational Chart (PDF)

All mail should be routed to:
PO Box 708
Lawrence, KS 66044-0708

MSO Customer Service windows are operating on a by-appointment-only basis. Please call or email to set up an in-person appointment with a customer service representative.

Who To Contact For:

Customer Service 785-832-7800
Water Emergency 785-832-7800
Sewer Backup/Emergency 785-832-7800
Stormwater Illicit Discharge 785-832-7800
Engineering Questions 785-832-3194
Solid Waste Customer Service 785-832-3032
Right-of-Way Application Questions 785-832-7800
Lawrence Regional Airport 785-832-7800

MSO Contacts

Leadership 785-832-7800
Dave Wagner Director
Mike Lawless, P.E. Deputy Director
Construction Management, Engineering & Development 785-832-3194
Melinda Harger, P.E., LEED AP BD+C Assistant Director (CMED)
David Cronin, P.E. City Engineer
Andy Ensz, P.E. Engineering Program Manager
Jake Baldwin, P.E. Engineering Program Manager
Matt Bond, P.E., CFM Engineering Program Manager
Nick Hoyt, P.E. Engineering Program Manager
Leah Morris, P.E. Engineering Program Manager
Chris Rice, P.E. Senior Project Engineer
Dustin Smith, P.E. Senior Project Engineer
Gary Reinheimer, P.E. Senior Project Engineer
Kyle Gonterwitz, P.E. Senior Project Engineer
Steven Lashley, P.E. Senior Project Engineer
Anthony Shuler Project Engineer I
Enrico Villegas Right-of-Way Program Administrator
Field Operations & Inspections 785-832-7800
Bob Brower General Manager (FOI)
Scott Fewins Manager – Field
Tim Cast Manager – Streets
Administration 785-832-7800
Angela Buzard General Manager (ADMIN)
Josh Carson MSO Public Information Officer
Evan Korynta ADA Compliance Administrator
Darren Haag Asset & Innovation Manager
Environment, Health, Science & Treatment Operations 785-832-7800
Trevor Flynn Assistant Director (EHSTO)
Vacant Environmental Manager
Solid Waste, Facilities & Fleet 785-832-7800
Vacant General Manager (SWFF)
Kathy Richardson Solid Waste Division Manager
Jason Stowe Manager – Building Structures
Robert Aaron Manager – Fleet