To report a water or sewer emergency, or to report an illicit stormwater discharge, call 785-832-7800.
Municipal Services & Operations (formerly Public Works and Utilities) is a full-service, front-line operational department. The department provides community services through:
- Infrastructure and maintenance (facilities & structures, street and stormwater maintenance, pavement management, water treatment and distribution, wastewater collection and treatment)
- Engineering (engineering design and technical support, stormwater, utility and traffic engineering)
- Services (solid waste, water, wastewater, fleet management, and administrative functions)
Municipal Services & Operations projects and services are vital to the growth, health, safety, comfort and quality of life for our community.
MSO Functional Organizational Chart (PDF)
All mail should be routed to:
PO Box 708
Lawrence, KS 66044-0708
Who To Contact For:
| Customer Service | 785-832-7800 |
| Water Emergency | 785-832-7800 |
| Sewer Backup/Emergency | 785-832-7800 |
| Stormwater Illicit Discharge | 785-832-7800 |
| Engineering Questions | 785-832-3194 |
| Solid Waste Customer Service | 785-832-3032 |
| Right-of-Way Application Questions | 785-832-7800 |
| Lawrence Regional Airport | 785-832-7800 |
MSO Contacts
| Leadership | 785-832-7800 |
| Melissa Sieben | Director |
| Mike Lawless, P.E. | Deputy Director |
| Construction Management, Engineering & Development | 785-832-3194 |
| Melinda Harger, P.E., LEED AP BD+C | Assistant Director (CMED) |
| David Cronin, P.E. | City Engineer |
| Andy Ensz, P.E. | Engineering Program Manager |
| Jake Baldwin, P.E. | Engineering Program Manager |
| Nick Hoyt, P.E. | Engineering Program Manager |
| Leah Morris, P.E. | Engineering Program Manager |
| Kyle Gonterwitz, P.E. | Engineering Program Manager |
| Chris Rice, P.E. | Senior Project Engineer |
| Omar Maali, P.E. | Senior Project Engineer |
| Aaron Parker, P.E. | Senior Project Engineer |
| Steven Lashley, P.E. | Senior Project Engineer |
| Anthony Shuler | Senior Project Engineer |
| Steven Hallstrom | Project Manager – Construction |
| Steven Smith | Right-of-Way Program Administrator |
| Jillian Hager | Project Coordinator for Engineering |
| Transportation Planning | 785-832-3155 |
| Jessica Mortinger, AICP | Transportation Planning Manager |
| Cece Riley | Transportation Planner II |
| Stephen Mason | Transportation Planner I |
| Adia Witherspoon | Transportation Planner I |
| Field Operations & Inspections | 785-832-7800 |
| Scott Fewins | General Manager (FOI) |
| Shane Golden | Manager – Field |
| Caleb Pettengill | Manager – Streets |
| Administration | 785-832-7800 |
| Evan Korynta | ADA Compliance Administrator |
| Michael Leos | Communication and Community Engagement Specialist |
| Environment, Health, Science & Treatment Operations | 785-832-7800 |
| Trevor Flynn | Assistant Director (EHSTO) |
| Jonathan Gutierrez | Environmental Manager |
| Jeff Scott | Environmental Manager |
| Fleet & Facilities | 785-832-7800 |
| Mike Lee | Buildings & Structures Manager |
| Robert Aaron | Fleet Manager |
| Solid Waste | 785-832-3076 |
| Ron Green | General Manager (Solid Waste) |
| Mike Brown | Operations Supervisor – Solid Waste |